1. Definitions
- Provider
- [ • ], [ • ].
- Platform
- The salestone application at salestone.eu and its features.
- Customer
- A business that has entered into an agreement to use the Platform. These Terms are not addressed to consumers — the Platform is a business-to-business service.
- User
- A person using the Platform under the Customer's account: manager, sales rep or trainer.
- Seat
- An active User attached to the Customer's account, and the unit of billing. Trainer accounts are free.
- Customer Content
- Data entered by the Customer or Users: company profile, training material, recordings, transcripts, comments.
2. Formation and accounts
The agreement is formed when a company account is created or a paid plan is activated. Whoever creates the account confirms they are authorised to act for the Customer.
The Customer is responsible for everything done under their account, including inviting and removing Users and the roles granted to them. Credentials must not be shared between people — one seat is one person.
3. Scope of the service
The Platform provides:
- sales-conversation practice with a voice bot built from the Customer's company profile,
- grading of conversations against defined scenarios and criteria, with development guidance,
- upload and grading of real conversation recordings, and recording of online meetings,
- practice assignments, challenges and team progress reporting,
- a coaching assistant and, on selected plans, a manager assistant.
Feature scope depends on the plan. We develop the Platform continuously; we will not materially reduce the features included in a paid plan without notifying the Customer first and allowing them to cancel.
4. Customer obligations — recording conversations
This is the most important commitment in these Terms. The Platform can record conversations with third parties, and responsibility for the lawfulness of such a recording rests with the Customer.
- The Customer ensures that, before a real conversation or online meeting is recorded, everyone taking part has been informed of the recording and has consented to it, in accordance with the law applicable where the conversation takes place.
- The Customer ensures a legal basis for processing personal data contained in Customer Content, and meets its own information obligations towards employees whose conversations are graded.
- The Customer does not put special categories of data (Art. 9 GDPR) or criminal-conviction data into the Platform — it is not built for them.
- The Customer does not use AI grading results as the sole basis for decisions on hiring, pay or termination of employment.
Breach of the above entitles us to suspend the account. The Customer indemnifies us against third-party claims arising from a recording made without the required consent.
5. Plans, payment and renewal
- Fees are charged per active seat, monthly or annually, in advance. Trainer accounts do not count as paid seats.
- Payments are handled by Stripe. Prices are net; VAT is added at the applicable rate.
- Subscriptions renew automatically for a further period unless cancelled before the end of the current billing period.
- Adding a seat mid-period is charged pro rata; removing a seat reduces the bill from the next period.
- Usage beyond a plan's limit requires the Customer's prior, explicit consent given in the Platform. Without it the over-limit feature is simply unavailable — we do not generate unexpected charges.
- If a payment fails we notify the Customer and keep access for 14 days; after that the account may be suspended until the balance is settled.
As the Customer is a business, the withdrawal right reserved for consumers does not apply. Fees for a started billing period are non-refundable unless the interruption of service was caused by circumstances for which we are responsible.
6. The nature of AI-generated output
Scores, guidance and summaries are produced using language models. Models get things wrong: they can misread a passage, miss context, or produce a conclusion that does not fit the situation.
Output is training material and guidance. It is not legal, HR or sales advice and does not replace human judgement. Decisions taken on the basis of it remain the Customer’s decisions.
7. Customer Content and intellectual property
Customer Content remains the Customer’s. The licence granted to us is non-exclusive and limited to what delivering the service requires: storing, processing and displaying that content to authorised Users.
We do not use Customer Content to train models, do not share it with other customers, and do not build marketing material from it without separate written consent.
The Platform, its code, interface and brand remain ours. The Customer acquires no rights to them beyond the right to use the Platform during the term.
8. Availability and support
We work to keep the Platform continuously available but do not guarantee a specific service level (SLA) on standard plans. Maintenance is scheduled outside working hours and announced in advance where it involves downtime.
Some features depend on third-party providers (transcription, language models, meeting recording). An outage on their side may temporarily limit the corresponding feature. Report issues to hello@salestone.eu.
9. Liability
Our liability to the Customer under this agreement is limited to the fees paid by the Customer in the 12 months preceding the event giving rise to the claim.
We are not liable for lost profits, lost contracts or indirect damage. These limits do not apply to intentional harm or to liability that cannot be excluded by law.
10. Termination and data afterwards
The Customer may terminate at any time, effective at the end of the paid billing period. We may terminate on 30 days’ notice, or immediately in case of a serious breach of these Terms.
After termination, Customer Content remains available for export for 30 days and is then deleted in line with the Privacy Policy.
11. Changes and governing law
We announce changes at least 14 days in advance. Continued use after they take effect constitutes acceptance; a Customer who does not accept them may terminate with effect from the date the changes take effect.
The agreement is governed by Polish law, with jurisdiction at the Provider’s registered seat. The Polish version of these Terms is binding; this English version is informational.